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Terms and Conditions

TERMS AND CONDITIONS

You agree to Ensure Document Completeness Before Notarization.

A document must typically be meticulously completed, leaving no room for blank spaces before a Notary public performs a notarization. Completion of the entirety of your document before meeting with the Notary public is essential in reducing susceptibility to fraudulent activity. For instance, accidental omissions such as important dates or financial details (e.g., interest rates) on loan documents could burden the borrower if this information were added post-notarization.

The legislation mandates that Notaries withhold notarizing incomplete documents or communicate with customers that comprehensive completion of all sections is required before their services are rendered. It's crucial to note that providing advice about legal implications regarding specific documentation or offering assistance for text completion outside of officially designated notarial certification wording falls outside standard permissible tasks conferred onto a Notary.

You agree to meet the Requirements for Identification Verification by a Notary Public.

A critical responsibility of a Notary Public is to authenticate the identity of an individual signing a document. Habitually, this validation process involves examining state-endorsed identification documents like passports or driver's licenses. Therefore, you should approve notarization identification when dealing with a Notary Public, which abides by requisite state laws.

When proper identification cannot be produced, an alternative exists in the form of "credible identifying witnesses." Based on personal acquaintance, these individuals can vouch for your identity before the Notary. However, should this recourse be employed, remember that these witnesses must present relevant perquisites adhering to the aforementioned state-defined guidelines as proof of their identities.

You agree to have All Signers Present for the Notarization.

A signer must meet face-to-face with a Notary to have their signature notarized. Be sure that any person whose signature needs notarization is available and can attend your appointment with the Notary Public.

A Notary cannot notarize a person's signature via phone or video chat. Several states allow you to get documents notarized using secure online remote notarization service providers like NotaryCam,* Notarize, and DocVerify. This company uses the platform DocVerify, and your video participation is necessary for us to be permitted to perform online notary services.

You agree to be aware and willing to Sign. One of the essential duties of a Notary is to screen document signers for willingness and awareness. That means a Notary will check that you are mentally aware and alert at the notarization time and signing the document voluntarily and not under duress.

While this is essential for persons of all ages, it is necessary for the elderly or infirm. If you do not understand the details of your transaction, or you aren't sure you want to sign the paper before you do, take steps to address these issues before going to a Notary appointment.

Return and Refund Policy

By proceeding with SVS's remote online notarization (virtual commissioning) services, you hereby accept the following:

You accept full responsibility for the contents and accuracy of your Document and acknowledge that you have ensured the recipient will accept electronic signatures and digital notarization.
You accept that SVS only provides full refunds if a demonstrable error caused by a notary public cannot be resolved by re-notarizing the Document (s) through an in-person notary public within the SVS network of local notaries.

Company Error:

Your NotaryPro notary public makes a mistake or oversight (i.e., incorrect date, name) on the Document, resulting in the recipient rejecting the Document. You must provide written proof of the rejection.

Policy:

NotaryPro re-notarizes the Document for resubmission to the recipient if the Document is rejected a second time, a 100% refund.

Client Error:

Your Document contains errors, typos, and mistakes you missed before the appointment. You uploaded the wrong Document and proceeded with signing, OR you failed to confirm with your recipient that they would accept electronic signatures.

Policy:

Non-refundable or re-notarization at a discounted rate is dependent on our discretion.

Client Error:

Your Document (ID/passport, physical documentation) is prohibited. Your Document needs a wet-ink signature, and you declined to schedule a new appointment within our notary network. (If you submitted a document that requires a wet-ink signature(s) and we are unable to schedule you a new signing appointment due to not having notaries within our network in your area, you will receive 100% refund) Three or more rescheduling of the same appointment - When the same appointment is rescheduled more than three times.

Policy:

Partial Refund minus a $10 service/cancellation fee OR a full refund if you immediately book a new signing appointment within our in-person notary network.

Document rejected by the recipient:

The recipient rejected the Document. You notified SVS within 48 hours of the rejection and provided written proof of the rejection.

Policy:

Upon reviewing proof of the rejection of the Document, SVS will contact the recipient to advocate for the authenticity of the Document.

If the recipient refuses to accept the Document and in-person notary service is impossible, a 100% refund will be applied. Any rejection of a document older than 90 days is not eligible for a refund but can have a re-notarization at a discounted rate, depending on our discretion.

No-show with a prepaid appointment:

You fail to join or attend the scheduled appointment. This is considered a "no-show".

Policy:

Non-refundable, with the option to reschedule the appointment to complete service.

Client Cancellation:

You canceled your appointment with either more or less than 48 hours' notice and did not rebook.

Policy:

100% refund if canceled more than 48 hours before appointment time.

A full refund of less than $10 cancellation fee is required if canceled less than 48 hours before the appointment.